Privacy Policy

The vegexpress.in website is owned by GAMA Associates, as the data controller of your personal data.

This Privacy Policy explains how we process the information collected by vegexpress.in, including the reasons for collecting your personal data. Please read this Privacy Policy before using the website.

We protect your personal data to ensure its confidentiality and security.

Personal information we collect:

When visiting vegexpress.in, we collect information about your device, including browser details, IP address, time zone, and installed cookies. We also collect information on the pages or products you view, the websites or terms that referred you, and your interactions with the Site. This information is classified as "Device Information". Additionally, we may collect personal data you provide during registration, including Name, Surname, Address, payment information, etc.

Why do we process your data?

Our primary focus is customer data security, so we process only minimal user data necessary to maintain the website. Automatically collected information helps identify potential abuse and establish statistical website usage data, not aggregating it in identifiable ways.

You can visit our website without revealing your identity. However, if you use certain features, or wish to receive newsletters, you may provide personal information such as email, first name, last name, city of residence, organization, telephone number. If you do not provide this data, you may not access certain features. For inquiries about mandatory information, please contact us at welcome@vegexpress.in.

Your rights:

If you are a European resident, you have rights concerning your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

To exercise these rights, please contact us using the information below.

If you are a European resident, we are processing your information to fulfill contracts or pursue legitimate business interests. Please note that your information may be transferred outside of Europe, including to Canada and the United States.

Links to other websites:

Our website may link to others not controlled by us. We are not responsible for third-party privacy practices, so please read their privacy statements.

Information security:

We secure information you provide in a controlled environment, protected from unauthorized access or disclosure. However, no data transmission over the Internet can be guaranteed secure.

Legal disclosure:

We will disclose collected information if required by law, such as to comply with subpoenas or similar legal processes, and when necessary to protect our rights.

Contact information:

For inquiries regarding this Policy or your individual rights, email us at welcome@vegexpress.in.

Terms & Conditions

Last Updated: 1 September 2026

Terms & Conditions – VegExpress

By accessing or using www.vegexpress.in, you agree to these Terms & Conditions. If you do not agree, please do not use the website.

1. Use of Website

You agree to use VegExpress only for lawful purposes and provide accurate information when creating an account or placing an order.

2. Customer Account

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

3. Products & Prices

We make reasonable efforts to ensure product descriptions, availability and prices are accurate. Product availability and prices may change without prior notice.

4. Orders

An order is considered accepted only after confirmation by VegExpress. We reserve the right to cancel or modify an order where necessary due to stock availability, pricing errors, technical issues or other valid reasons.

5. Payments

Customers must provide accurate payment information. Online payments may be processed through authorised third-party payment gateways.

6. Delivery

Delivery timelines are estimates and may vary due to location, availability, weather, traffic or other circumstances beyond our reasonable control.

7. Cancellation & Refunds

Order cancellations and refunds are subject to our Cancellation & Refund Policy.

8. Prohibited Activities

You must not misuse the website, attempt unauthorised access, introduce malicious code, or interfere with the operation or security of VegExpress.

9. Intellectual Property

The VegExpress name, logo, website content, images, text and other materials are protected by applicable intellectual-property laws and may not be copied or used without permission.

10. Limitation of Liability

VegExpress will not be responsible for losses arising from circumstances beyond our reasonable control, subject to applicable law.

11. Changes

We may update these Terms & Conditions from time to time. Updated terms will be published on this page.

12. Contact

Gangadhar Manasa Associates
H No. 10-10/1, Mohanraopet, Koratla, Jagtial, Telangana – 505453
Email: welcome@vegexpress.in
Phone: +91 9014000247

Shipping & Delivery – VegExpress

VegExpress aims to provide convenient and reliable delivery of your orders to the address provided during checkout.

1. Delivery Areas

Orders will be delivered to locations where VegExpress currently provides delivery services.

2. Delivery Time

The estimated delivery time will be displayed or communicated at the time of ordering. Delivery times may vary depending on product availability, location, traffic, weather and other circumstances.

3. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

VegExpress will not be responsible for delays caused by incorrect or incomplete delivery information.

4. Delivery Charges

Applicable delivery charges, if any, will be displayed during checkout before the order is confirmed.

5. Order Delivery

Customers should ensure that someone is available to receive the order at the provided delivery address.

6. Delayed or Failed Delivery

If delivery is delayed or cannot be completed due to circumstances beyond our reasonable control, we will make reasonable efforts to contact the customer and arrange an appropriate solution.

7. Damaged or Incorrect Items

If you receive a damaged, incorrect or missing item, please contact us as soon as reasonably possible with your order details.

Contact

Gangadhar Manasa Associates
H No. 10-10/1, Mohanraopet, Koratla, Jagtial, Telangana – 505453
Email: welcome@vegexpress.in
Phone: +91 9014000247

Cancellation & Refund – VegExpress

We want our customers to have a simple and fair shopping experience.

1. Order Cancellation

Customers may request cancellation of an order before it has been dispatched for delivery.

Once an order has been dispatched, cancellation may not be possible.

2. Cancellation by VegExpress

VegExpress may cancel an order due to:

• Product unavailability

• Incorrect pricing or product information

• Delivery-area limitations

• Payment issues

• Suspected fraudulent or unauthorised activity

• Other circumstances affecting order fulfilment

If we cancel an order for which payment has already been received, the eligible amount will be refunded through the applicable payment method.

3. Damaged, Incorrect or Missing Products

If you receive a damaged, incorrect or missing product, please contact us promptly with your order number and relevant details.

We may request photographs or other information to assess the issue.

Depending on the circumstances, we may offer:

• Replacement

• Refund

• Appropriate alternative resolution

4. Refund Processing

Approved refunds will generally be initiated through the original payment method or another appropriate method.

The time taken for the refund to appear in your account may depend on the payment gateway, bank or financial institution.

5. Cash on Delivery

For Cash on Delivery orders, any approved refund will be handled through a suitable method communicated by VegExpress.

6. Contact Us

For cancellation or refund requests:

Gangadhar Manasa Associates
H No. 10-10/1, Mohanraopet, Koratla, Jagtial, Telangana – 505453
Email: welcome@vegexpress.in
Phone: +91 9014000247